Shipping policy

Order Processing

All orders are processed within 1–3 business days after being placed. Orders are not shipped or delivered on weekends or holidays.

Shipping Times

Estimated delivery times vary depending on your location and product availability. Most orders are delivered within 7–15 business days after shipment.

Please note that shipping times may be affected by factors outside of our control, including carrier delays, weather conditions, and high order volumes.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information, if available.

Shipping Costs

Shipping costs are calculated and displayed at checkout. Promotional offers for free shipping may be available from time to time.

Incorrect Addresses

Customers are responsible for providing accurate shipping information. TheVelvara is not responsible for orders shipped to incorrectly entered addresses.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us at rossow.shopping24@gmail.com within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue.

Contact Us

If you have any questions regarding shipping, please contact us at:

TheVelvara
Email: rossow.shopping24@gmail.com